Shipping Issues: Tracking, Delays & Resolution

How to Track Your Order

A tracking number is emailed to you once your order ships from the Bensalem, Pennsylvania warehouse. Orders typically ship within 1–3 business days of placement (Monday–Friday, 10am–5pm Eastern Time).

Where to Find Your Tracking

Shipping confirmation email: Contains your tracking number and a direct link to the carrier's tracking page
My Account → Orders: Registered account holders can view tracking status and tracking numbers for all orders
Guest checkout: Contact support@wazoodle.com with your order number or checkout email address to receive tracking information

Carrier Tracking Links

FedEx: fedex.com/tracking
UPS: ups.com/track
USPS: usps.com/track

Understanding Tracking Status Messages

Tracking status updates reflect where your package is in the carrier's network. Here's what each common status means and whether action is needed.

Status Messages Explained

"Label Created" / "Shipping Label Printed": A shipping label has been generated but the carrier has not yet picked up the package. This is normal during the 1–3 business day processing window — no action needed
"In Transit": Your package is moving through the carrier's network. Normal movement may show updates every 12–48 hours depending on carrier and distance. No action needed
"Out for Delivery": Your package is on the delivery truck and scheduled for delivery that day. Most carriers deliver Monday–Saturday during business hours
"Delivered": The carrier reports successful delivery. If you cannot locate your package, see Lost or Missing Packages below
"Exception" / "Delay": An unexpected event has impacted your shipment — weather, facility backup, address issue, or access problem. Exception status does not mean your package is lost. Carriers typically resolve exceptions within 1–3 business days

Common Delays

Most shipping delays resolve on their own within 1–3 business days. Understanding the cause helps you know when to wait and when to take action.

Typical Delay Causes

Weather and natural events: Severe weather (snowstorms, hurricanes, flooding) can delay shipments across entire regions. Carriers hold packages at facilities until conditions improve
Peak season volume: Holiday periods (November–December) and major shopping events create high carrier volumes — expect 1–3 additional days during these periods
Carrier operational issues: System outages, facility backups, or staffing shortages create temporary delays that typically resolve within 1–2 business days
Address issues: Incomplete addresses, incorrect ZIP codes, or missing apartment numbers cause delays while carriers attempt to verify delivery locations

USPS Priority Mail delivery estimates are not guaranteed. USPS "1-Day," "2-Day," and "3-Day" estimates are targets, not commitments. A 1–3 day delay beyond the stated estimate is common. For details on carrier options and transit times, see Shipping: Domestic US.

When to Contact Wazoodle vs. the Carrier

Contact the carrier if: tracking shows "Exception" for 1–3 days, package appears stuck at a facility, or you need delivery rescheduled
Contact Wazoodle if: tracking shows no movement for 7+ business days beyond expected delivery, you need help filing a carrier claim, or tracking shows "Exception" for more than 5 business days

International Delays

International shipments are subject to customs processing and local postal service efficiency, both of which are outside Wazoodle's control. Delays are more common and less predictable than domestic shipments.

Common International Delay Causes

Customs processing: Packages can be held at your country's customs office for inspection or documentation review — there is no way to expedite this
Local postal service: After customs clearance, delivery speed depends on your country's postal system efficiency, which varies widely
Duties/taxes payment: Your package may be held at the local post office until import duties and taxes are collected — contact your local post office to check if payment is required

International Mail Service has no tracking and can take up to 40 business days. Contact your local post office using the US Postal Service assigned tracking number for the most current information. For full details on how Mail Service works, see International Shipping & Distributors. For Canada-specific shipping, see Shipping to Canada.

Lost or Missing Packages

If your package appears lost, follow this step-by-step process before contacting Wazoodle. Carrier investigation is required before Wazoodle can assist with resolution.

Step 1 — Verify Delivery Status

If tracking shows "Delivered" but you cannot locate the package:

Check all entrances to your property (front, back, side doors)
Ask household members if they brought the package inside
Check with neighbors who may have accepted delivery
Contact building management if in an apartment or office building
Review any delivery photo the carrier may have provided in tracking details

Step 2 — Contact the Carrier

If the package shows "Delivered" but you did not receive it, or if tracking shows no movement for 7+ business days, contact the carrier directly:

USPS: 1-800-275-8777 or usps.com
UPS: 1-800-742-5877 or ups.com
FedEx: 1-800-463-3339 or fedex.com

Carriers maintain GPS delivery records and can investigate delivery locations. File a claim with the carrier if they cannot locate the package.

Step 3 — Contact Wazoodle

If the carrier investigation determines the package is lost, or if the carrier cannot resolve the issue, contact support@wazoodle.com with:

Your order number
Tracking number
Carrier investigation results (if applicable)
Description of the issue

Carrier responsibility: Once a package ships from the Wazoodle warehouse, the carrier assumes responsibility for delivery. Wazoodle will work with you and the carrier to resolve lost package situations, but ultimate liability rests with the delivery carrier per shipping regulations.

When to report by shipment type:

Domestic (FedEx/UPS/USPS): No tracking movement for 7+ business days beyond expected delivery
Economy Shipping: No tracking movement for 14+ business days
International (tracked): No tracking movement for 14+ business days beyond expected delivery
International Mail Service: 50+ business days with no delivery (10 days beyond the 40-day estimate)

Damaged Shipments

If your package arrives damaged, document the damage immediately before discarding any packaging materials. Photo evidence is essential for resolution.

How to Report Damage

Photograph everything: Take photos of the outer packaging showing shipping damage, the inner packaging, and the damaged fabric itself — include close-ups of any tears, stains, or water damage
Keep all packaging: Do not discard the shipping box, packing materials, or shipping labels — the carrier may require inspection
Contact Wazoodle: Email support@wazoodle.com with your order number, tracking number, and all damage photos
Carrier claim: Wazoodle will assist with filing a carrier damage claim on your behalf and work toward resolution

Report damage promptly. Most carriers require damage claims within 7–14 days of delivery. The sooner you report, the faster the resolution process.